Box Office Phone and Hours | Online Sales | Accessibility
City Tax | Theatre IV on Tour | Gift Cards | Seating Charts
Box Office Phone:
(804) 282-2620
Box Office Manager
Janine Sears
(804) 783-1688 ext. 1194
Email Janine
Student Groups to the Sara Belle and Neil November Theatre (formerly the Empire Theatre)
Call (800) 275-5005 for tickets
See below for link to schedulesOther Groups
Joy Ross Davis
(804) 783-1688 ext. 1142
Email JoyBox Office Hours:
Holiday Hours:
Closed Christmas Eve, Christmas Day
and New Year's Eve.
Regular hours on New Year's Day
Regular Hours:
Monday - Friday 9 am to 5 pm
by phone and in person at Willow Lawn
and the Sara Belle and Neil November Theatre
(formerly the Empire Theatre)Saturdays 10 am to 5 pm
Sundays 12 pm to 5 pm
by phone and in person at Willow Lawn
We're always open at the venue 2 hours
before every performance.Please note: 1/2 hour before show time
the phones may not be available
due to a high number of walk in patrons.
Online Sales
Purchase single tickets and selected subscriptions online through our secure ticket sales at tickets.barksdalerichmond.org.
Purchases in online sales incur a small convenience fee. To avoid this fee, please purchase by calling our box office at (804) 282-2620.
All tickets purchased online will be held at the Will Call window at the venue in which the performance or event takes place.
Accessibility
All of our performances are wheelchair accessible. There are marked parking spaces available and ramps leading into our venues. The Willow Lawn location has an elevator to take patrons to the second floor.
Richmond City Tax Details
The City of Richmond charges a 7% Admissions Tax on all performances taking place in a venue within the city of Richmond. This will be reflected in the total for all telephone and walk up orders at the Sara Belle and Neil November Theatre (formerly the Empire Theatre).
School Tours and Field Trips
Click here for the 2011-2012 FIeld Trip Schedule
(opens in a new window)
THE PERFECT GIFT!
Give the gift of theatre with a Gift Card to Theatre IV and Barksdale Theatre in any amount. Call the box office for more information: (804) 282-2620.
Seating Charts
Sara Belle and Neil November Theatre
(formerly the Empire Theatre)
Willow Lawn Seating Chart
Empire exterior. Photo by Sara Marsden
Online Sales Policies
PRIVACY POLICY:
We respect and are committed to protecting your privacy. We utilize Tessitura Network for our ticket sales, and they may collect personally identifiable information when you visit our ticketing site. They also automatically receive and record information on their server logs from your browser including your IP address, cookie information and the page(s) you visited. Theatre IV, Barksdale Theatre and Tessitura Network will not sell your personally identifiable information to anyone.When you register for an account, Theatre IV and Barksdale Theatre collect your name, phone, street address and email address for the purposes of entering your purchase in our system and sending you an email receipt. If you select areas of interest when you register or update your account, we may send you marketing emails or regular mail for performances that meet your interests. If you no longer wish to receive these mailings, please send a Do Not Mail message to theatreivandbarksdale@gmail.com. (We will still contact you by phone and/or email to notify you of cancellations or changes to your performance unless you ask to be completely removed from our system.)
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
REFUND POLICY
We do not offer refunds. Tickets can be exchanged for another date by returning them to the box office up to 24 hours before your scheduled performance. We charge a fee of $5 per ticket for exchanges. This fee is waived for Season Subscribers.
DELIVERY POLICY:
We do not ship your purchases. All purchases will be held at the Will Call window at our box office on the day of your performance. If you would prefer to pick up your tickets in advance, you can do so by stopping by our box office at Willow Lawn between 9 AM and 5 PM on weekdays.